Ethics Statement

Addiction intervention is a field with real potential for harm. Families in crisis are vulnerable, and the financial incentives in the broader treatment industry have, over the years, pulled some providers away from the interests of the people they are supposed to serve. This statement is our commitment to the families who contact us and to the field we work in.

We do not accept kickbacks

We do not accept payment, commissions, gifts, trips, or any other form of compensation from treatment centers, detox facilities, sober living homes, transport companies, or laboratories in exchange for sending clients to them. We do not have a financial relationship with any facility we recommend. Our income comes from the families who hire us, and nowhere else.

When we suggest a treatment program, sober living environment, therapist, or other provider, the recommendation reflects what we believe is the best clinical and personal fit for the individual — not what generates revenue for us.

We tell the truth about what intervention can and cannot do

Intervention is one tool, not a cure. We will not promise outcomes we cannot deliver, and we will not use fear, shame, or pressure to close a sale. If we do not believe intervention is the right next step for your situation, we will say so and try to help you identify what is.

We will be honest about what we know and do not know, about the realistic odds of any given plan working, and about the costs and trade-offs of the options in front of you.

We treat the person with the substance use disorder with dignity

The person we are intervening on is not the enemy. They are not a problem to be managed, a label, or a statistic. We work from the understanding that substance use disorder is a treatable health condition, that the person living with it deserves respect, and that interventions should be planned and carried out without humiliation, deception that goes beyond the necessary element of surprise, or coercion that crosses into harm.

We follow trauma-informed and evidence-aware practices. We do not endorse approaches that rely on shaming, breaking down, or “tough love” tactics that the research and the lived experience of families have shown to cause damage.

We respect family systems

Addiction lives inside a family, and recovery often requires the family to change too. We work with families honestly about the dynamics that surround the substance use, including patterns that may have contributed to or sustained it, without blaming anyone for someone else’s disease. We support boundaries that protect the family while keeping a door open for the person who is struggling.

We respect cultural, religious, and personal differences

We serve families of every background. We tailor our approach to the values, faith, and identity of the family and the individual rather than imposing a single framework. If a particular clinical, spiritual, or recovery pathway is important to you, we will work to honor it.

We respect autonomy

The adult we are intervening on retains the right to make their own choices about their body, their care, and their life. Intervention is an invitation, made as compellingly and lovingly as we can make it — not a forced removal. We do not participate in non-consensual transport of adults, and we do not work with providers who do.

We protect privacy

The information families share with us during the most painful chapter of their lives is sacred. We do not share stories, names, or identifying details for marketing, education, or any other purpose without explicit written permission. Our full privacy practices are described in our Privacy Statement.

We stay in our lane

We are interventionists and case managers, not physicians, psychiatrists, or attorneys. We coordinate care with licensed clinicians and recommend that families work with the appropriate medical, mental health, and legal professionals for decisions in those areas. When something is outside our competence, we say so and help you find someone who is qualified.

We hold ourselves accountable

If a family believes we have fallen short of these commitments, we want to hear about it. Concerns can be sent to the contact address listed on our main page and will be responded to by a member of our leadership. We treat complaints as opportunities to do better, not as threats to be managed.

Why we publish this

We publish this statement because trust in this industry has to be earned, and because families have a right to know what to expect before they pick up the phone.